Buy Back Policy

Buy Back Policy

1.1    Realistic Stock Level

ZBOs are advised not to over purchase. Purchase of products should be based on realistic estimation of the customer's orders within THIRTY (30) days.

1.2    Applicable to Resigned ZBO Only

ZBOs who wish to resign from their ZBOship can also return any unsold products which are "original condition and of merchantable quality” to the Company. The Company reserves the right to reject any returned products that does not meet such specification or condition.

*NOTE: Products in the "original condition and of merchantable quality" shall refer to products which are new and still available in the current product line offered by the Company with unopened original packaging with intact price tags.

1.3    Required Documents

The ZBO must submit a written application letter to the Company through any Authorised Stockist accompanied by the following documents:

i.Valid original copies of the relevant Cash Sale
ii.A duly completed Resignation of Distributorship Application Form; and
iii.A duly completed Return of Unsold Merchandise Form forthe returnof unsoldproducts.

1.4    Approval Letter

Upon receipt of the approval letter from the Company, the ZBO must enclose a photocopy of the said letter together with the products to be returned.

1.5    Refund

Once it is confirmed that the products are in their original condition and of merchantable quality, the ZBO will receive refund within FORTY-FIVE (45) days. The amount of refund shall be equivalent to the total BV of the returned products less EIGHTY percent(80%) for bonus paid out by the Company and less another FIVE percent (5%) handling fee.